Client Care Specialist – Polar Travel
Independent Contractor – Remote
The Opportunity
We are seeking a detail-oriented and client-focused Client Care Specialist to join our growing team. In this role, you will be the main point of contact for travellers after they book their expedition, ensuring that every client is fully prepared, supported, and cared for before, during, and after their journey. If you excel at organization, communication, and creating outstanding client experiences, this role is for you.
Key Responsibilities
- Serve as the primary post-sales contact for clients, providing clear guidance and support from booking through departure and return.
- Manage client documentation, including travel forms, insurance details, and expedition requirements.
- Provide pre-departure support such as packing guidance, required paperwork, and expedition readiness.
- Coordinate with polar operators to ensure all client information is accurate and up to date.
POLAR SPECIALIST
The Opportunity
We are expanding our team and seeking experienced Polar Travel Specialists who are passionate about wild places and skilled in crafting polar travel experiences. If you have in-depth knowledge of the Arctic and Antarctic and a proven record of success in expedition travel sales, we'd love to hear from you. This is a remote, independent contractor position.
Key Responsibilities
- Serve as a trusted advisor, guiding clients through the whole journey planning process—from first inquiry to post-trip follow-up.
- Match clients with the right operators and itineraries using your insider knowledge of polar expedition ships and experiences.
- Manage inbound sales leads and convert them through consultative conversations via phone, video, and email.
- Build long-term relationships that inspire repeat business and referrals.
- Keep accurate records of client activity in our CRM.
- Stay current with evolving polar products, including occasional Fam-educational travel opportunities.
Requirements
- 2+ years of proven experience selling polar or expedition cruises. (required)
- Strong knowledge of Arctic and Antarctic destinations and operators. (required)
- Experience travelling in polar destinations (required)
- Passion for the polar regions and for helping others experience them.
- Excellent communication skills—especially over the phone and video.
- Ability to work independently as a contractor with minimal supervision.
- Proficiency in CRM software and comfort with digital sales tools.
- University degree or equivalent professional experience preferred.
What We Offer
- Competitive commission-based compensation, plus base salary.
- Flexibility to work remotely, with no micromanagement.
- A professional, collaborative team environment.
- Opportunities for polar travel to strengthen product expertise.
POLAR SPECIALIST
(Independent Contractor)
About The Polar Adventure Company
Role & Responsibilities
Requirements
- You have a true passion for wild places and polar travel.
- You are a Polar Specialist with a demonstrated track record of selling polar experiences.
- Minimum two years of client-facing, polar travel agency, or independent affiliate/contractor travel sales.
- Excellent phone and video conference skills.
- Experience working with CRM software to manage sales leads.
- When the opportunity arises you have a willingness to travel to polar regions in order to stay current with tour operator experiences.
- College/University educated or relevant professional experience.
Employment details
- Independent Contractor.
- Working inbound sales leads from initial inquiry to post-trip follow-ups.
- 100% commission-based.
- Work from home, remote office.
- Flexible work hours, however, must be responsive to inbound client inquiries, Monday to Friday on North American Eastern time.
How to apply
About The Polar Adventure Company
The Polar Adventure Company is a boutique travel consultancy dedicated to curating extraordinary journeys to the world’s most remote regions. Founded by polar experts, we work exclusively with trusted expedition cruise operators to deliver seamless, meaningful, and life-changing travel experiences in the Arctic and Antarctic. Our reputation is built on deep destination knowledge, personalized service, and a commitment to responsible exploration.